1. Seller Registration
2. Product Listing Guidelines
When creating your product listings on Daraz, it’s important to adhere to the platform’s product listing guidelines. These guidelines ensure that your listings are accurate, complete, and meet Daraz’s quality standards. Some key guidelines to keep in mind include providing clear and accurate product descriptions, using high-quality product images, and setting fair prices for your products.
3. Order Fulfillment
As a Daraz seller, it’s your responsibility to fulfill orders in a timely and efficient manner. You’ll need to ensure that you have adequate inventory levels to meet demand, and that you’re able to ship orders promptly once they’re placed. Daraz provides a range of order fulfillment options, including self-fulfillment and Daraz-managed fulfillment. Regardless of which option you choose, it’s important to ensure that you’re meeting the platform’s delivery timelines and providing a positive customer experience.
4. Returns and Refunds
Daraz has a comprehensive returns and refunds policy that applies to all sellers on the platform. As a seller, you’ll need to adhere to these policies and provide customers with a hassle-free return and refund process. This includes responding to customer queries in a timely manner, processing refunds promptly, and handling product returns efficiently.
5. Customer Service
Providing excellent customer service is key to building a successful business on Daraz. You’ll need to respond promptly to customer queries and complaints, and ensure that you’re providing a high level of customer support throughout the selling process. Daraz provides a range of customer service tools and resources to help you manage customer interactions, including a seller helpline and a dedicated customer service team.
Familiarizing yourself with Daraz’s seller policies and guidelines is an essential step in building a successful business on the platform. By adhering to these policies and providing a positive customer experience, you can build a strong reputation as a trusted seller on Daraz and grow your business over time.