How to Return or Exchange a Product on Daraz


Online shopping has become a popular way to purchase goods, and platforms like Daraz make it easier and more convenient than ever. Sometimes, a product that fails to meet your expectations or is damaged may be received, and you may wish to return or exchange it. In this blog, we’ll explain the options you have for returning or exchanging a product on Daraz.

Step 1: Review Daraz’s Return Policy

Before returning or exchanging a product, it’s important to review Daraz’s return policy. The policy states the conditions for returning products and provides instructions for initiating a return. Be sure to review the policy carefully to understand the steps you need to follow.

Step 2: Contact Daraz Support

If you need to return or exchange a product, the first step is to contact Daraz support. You can reach them through live chat or email, and they’ll assist you in initiating the return process.

Step 3: Return the Product

After contacting Daraz support, they will instruct you on how to return the product. This may involve returning the product to the seller or to a Daraz warehouse, depending on the return policy. Be sure to follow the instructions carefully to ensure a smooth return process.

Step 4: Receive a Refund or Exchange

If your return is approved, you’ll be able to receive a refund or exchange the product. The refund process can take several days, and it may take longer if you choose to receive a refund in a different form than your original payment method. If you choose to exchange the product, Daraz will assist you in selecting a new product and shipping it to you.


Returning or Exchanging a product on Daraz is a straightforward process. By following the steps outlined above, you can ensure that you receive a refund or exchange the product for something that meets your needs and expectations. If you need help, Daraz support is always available to assist you.